1. Introduction
1.1. These terms of usage (“Terms of Use”) govern your use of the Website and Services (as defined below) provided through the Website. By using or visiting the Website, or by using any content or information provided as part of the Website/Services, you shall be deemed to have read, understood and accepted to be bound by these Terms of Use.
1.2.For the purpose of these Terms of Use, wherever the context so requires “You”, “Your”, “Customer” or “User” shall mean any natural or legal person who uses the Website for availing the Services. The term “We” “Us” “Our” shall mean the company.
1.3.We reserve the right to make changes to these Terms of Use at any time. Any such modifications will become effective immediately upon posting to the Website and your continued use of the Website, and/or the Services constitutes your agreement to such modifications. You agree to periodically review the current version of these Terms of Use as posted on the Website.
2. SERVICES
2.1. Through our Website, we enable Customers to purchase shoes as per their preference.
2.2. The acceptance and delivery of Your order made on the Website is subject to Your compliance with and acceptance of these Terms of Use.
3. INTELLECTUAL PROPERTY RIGHTS
3.1. Copyright
3.1.1. All content included on the Website and made available to the Users as part of the Services, including but not limited to, text, graphics, logos, designs, photographs, button icons, images, data compilations, is the property of the Company, and is protected by the applicable intellectual property laws. The compilation of all content on this Website is the exclusive property of the Company, and shall not be reproduced or used without express written permission from the Company. You agree not to decompile, reverse engineer or disassemble any content accessible through the Website, not to insert any code or product or manipulate the content of the Website in any way that affects the User’s experience, and not to use any data mining, data gathering or extraction method. We reserve the right to terminate our engagement if We, in our sole and absolute discretion, believe that You are in violation of this clause.
4. PAYMENT TERMS
4.1. The Customer on placing an order on the Website, shall be directed to a third party payment gateway operated by Razorpay Software Private Limited (“Razorpay”). The Customer shall make payments through Net-banking/Debit Cards/Credit Cards or any other method provided by Razorpay.
4.2. The Customer agrees and accepts that all nuances and modalities relating to making payment using Net-banking/ Debit Cards/Credit Cards shall be separately governed by arrangement(s) / terms and conditions between the Customer and their relevant banks, and the terms and conditions of Razorpay. We shall not be responsible, in any manner whatsoever, for any liability that may arise in relation to the aforementioned payment modes including any fraudulent transaction.
4.3. While availing any of the payment method(s) available on the Website, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to (a) Lack of authorization for any transactions; (b) Any payment issues arising out of the transaction or (c) Decline of such transaction for any reason.
4.4. You understand, accept and agree that the payment facility provided by the Company is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, collection and remittance facility for the transactions on the Website using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing a payment facility, the Company is neither acting as trustees nor acting in a fiduciary capacity with respect to the payments made by the Customer against the purchase of Services on the Website.
5. CANCELLATION
5.1. In the event You wish to cancel Your order, You may do so by communicating Your request for cancellation within 24 (Twenty Four) hours of placing your order.
5.2. The Company shall fully refund the amount paid by the Customer within 7 to 10 business days of receiving the request for cancellation from such Customer in accordance with Clause 4.1 above.
6. REPAIR, REPLACEMENT AND RETURN
6.1. In the event the shoes delivered to the Customer are: (i) damaged OR (ii) different from the order placed by the Customer, the Company shall accept the request for return made by the Customer and shall repair/replace the damaged shoes at no additional cost to the Customer and shall deliver the same within 7-10 days of receiving the request for return from the Customer. The Customer is required to provide photographs of the damaged or differing Product, when making a request to repair/replace the Product(s).
6.2. Under no circumstances shall the Company refund any amount to the Customer for returning their order. In the event the Customer returns his/her order for replacement/repair, the Company shall provide Store Credits or a Credit Note to such Customers and the same shall be transferred to the User Account or sent to the User’s registered e-mail address of such Customer. The Store Credits transferred or Credit Note given by the Company to the Customer shall be equal to the value of the shoes purchased by the Customer. Such Store Credits or Credit Note may be used by the Customer while making a fresh order/purchase through the Website.
6.3. In the event the Customer is not satisfied with the size/colour/texture/material/look/design of the shoes manufactured and delivered by the Company, the Customer may send an e-mail to [orders@dipyo.com] and submit their complaint/issue with respect to the delivered product and make a formal request to return/replace/repair their order. Upon reviewing the Customer’s request, the Company shall recommend to the Customer, the method by which the Customer(s) issue may be resolved as per the Customer’s requirements.
6.4. Upon obtaining the Customers approval for the manner of replacement/repair, the Company shall arrange for a pick-up of the product, and the value of the shoes shall be credited to the User Account of the Customer in the form of the Credit Note shall be sent to the User’s registered e-mail address.
7. DELIVERY OF ORDERS
The Company shall bear any and all costs associated with the delivery of orders placed by the Customer within India.